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Is it safe to make jewelry purchases online?

We are accredited with the Better Business Bureau and have been designing and manufacturing quality jewelry since 1982.  Our website utilizes the latest technology to ensure that all sales transactions are secure and your personal information is kept private. We use Check Out by Paypal which has proven to be a secure method of payment.  All credit card transactions on this site are processed using a secure online payment gateway.  

Does KeyLimeBay/Nautora Jewelry have a catalog?
In an effort to protect our environment we do not produce a printed catalog. At KeyLimeBay/Nautora Jewelry, we are concerned with using our renewable resources wisely. Every item that we sell can be found on our website.

When will my order be shipped?
Items that are in stock will ship from our studio within 1 - 3 business days, Monday through Thursday. Items that are not in stock will need to be produced and will ship within 2 weeks from the time of your order. Please make notes on your order to let us know of any special shipping instructions or deadlines that you would like us to know about.

Canceling an order
If you would like to change or cancel an unprocessed order for any reason, we ask that you contact us as soon as possible. We will do everything we can to accommodate your request. However if you order has already shipped, it cannot be cancelled while in transit.


General Questions About KeyLimeBay/Nautora Jewelry


What is the enameling process used to add color to KeyLimeBay/Nautora Jewelry?
We use the age old enameling process that was famously perfected by Faberge and Tiffany to bring color to KeyLimeBay/Nautora Jewelry. The technique used for most pieces is known as "Basse-taille" from the French word meaning "low-cut". The surface of the metal is decorated with a low relief design which can be seen through translucent and transparent enamels.

What does "Relic Finish" Mean? Is it real Silver?
The metal used is sterling silver and is marked as such with 925 on the reverse side. To achieve our Relic finish, we intentionally oxidize the surface. Then our craftsmen hand detail the high areas with a very light abrasive wheel. This is done to provide a higher level of contrast between the high and low relief design elements on the piece, which brings out the beauty of the design.

 

Sterling Silver

Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized KeyLimeBay/Nautora Jewelry. Over time, normal wear or polishing can diminish or remove the level of oxidation. For a reasonable service charge, your valued piece may be re-oxidized to restore this finish. Ultrasonic cleaners and chemical dips should be avoided.At KeyLimeBay/Nautora Jewelry has been designed and manufactured to the highest quality standards.  Though it contains anti-tarnishing agents, all sterling silver eventually will patina with age and with the exposure to various elements. We recommend that you do not wear your jewelry in the shower, hot tub, sauna, ocean or swimming pool. The high chlorine and/or bromine contents used in swimming pools and hot tubs will accelerate the tarnishing of Sterling Silver jewelry and could compromise the integrity of the metal. Minerals in your water source can also accelerate the tarnishing of Sterling Silver jewelry. Also the chemical makeup and oils of your skin and lotions may contribute to the tarnishing of Sterling Silver jewelry. Apply makeup and hair spray prior to putting on your jewelry. When not being worn, store your jewelry in the protective pouch it was shipped with. Proper care and maintenance will preserve the beauty of your pieces. Periodic examination of clasps and settings to ensure a secure fit is recommended.

Enameled Sterling Silver
You may clean enameled jewelry with mild soap (not detergent) and warm water, rinse and polish with soft cloth but dry it thoroughly before storage to prevent residual water stains. It should not be left in an ultrasonic cleaner. Be careful to not bend or flex the item as it could cause damage to the frame where pique-a-jour enamel is suspended. Remember that enamel is glass and therefore will behave like it, while it is rare, it could break if dropped or hit against a hard surface.

Pearls

Gently wipe with a soft damp cloth. Do not soak in a cleaning solution and do not use solvents as it could affect the luster.

Gemstones
For faceted stones, place in a gentle, liquid jewelry cleaning solution for a couple of minutes. Rinse thoroughly with water and air dry.


What should I do if I want to have my jewelry refurbished?
We will refurbish your KeyLimeBay/Nautora jewelry item to a nearly new finish for the nominal charge of $25 plus shipping. In the box, please include your return address. Your refinished item will usually be returned to you within 3 weeks. 

Please do not send jewelry in an envelope as loss or damage will occur – only use a secure, hard sided cardboard box.

Insure and Return the item to:
KLB - Refinishing
444 Stewart Parkway
Washington, North Carolina 27889


Questions About Warranty, Returns, Exchanges and Repairs

What should I do with the Certificate of Authenticity that came with my new piece of KeyLimeBay/Nautora Jewelry?
The Certificate of Authenticity that came with your jewelry indicates that your piece is an authentic Nautora and is crafted with the finest materials available. It has your limited lifetime warranty registration number printed on the back. Go to Register your Jewelry and register your piece so that in the unlikely event you have an issue or need a repair, we can more easily verify your purchase.

Limited Lifetime Warranty
Your KeyLimeBay/Nautora Jewelry item is guaranteed against manufacturers defect. Loss, normal wear, abuse and tarnish are not covered by the warranty. 

Returns and Exchanges

Items may be returned within 30 days for a full refund.  We do not pay for return postage.

Please do not return jewelry in an envelope as loss or damage will occur – only use a secure, hard sided cardboard box.

Returns should be sent to:

KLB - Returns
444 Stewart Parkway
Washington, North Carolina 27889

Thank you for your patronage

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